Cancellation & Returns
We want you to be happy with your experience at Chalk Studio and hence have a liberal cancellation and return policy.
How do I Cancel an Order?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at firstname.lastname@example.org or +91-11-4506375 / +91-8447575557.
For outright cancellations:
- If you cancel your order before your product has shipped, we will refund the entire amount via a Store Credit Voucher.
For cancellations made after the product has shipped:
- Once you receive the product it will be eligible for refund or replacement only in cases where there are defects found with the product and/or the wrong product was shipped vis-à-vis the one placed by you on the website. Refunds will be through Store Credit Vouchers only.
Return and Refund Policy
In case the size does not fit or the product(s) are damaged/defective, they can be returned in the original packaging within 7 days of delivery. Once we have verified the damage, defect and/or error, you shall receive a Replacement, Exchange or Store Credit for the same amount as the purchase valid for 3 months and will not be charged any return-processing fee. A Voucher Code of the same value will be emailed to you.
Chalk Studio reserves the right to refuse a payment or replacement on the return of a product purchased from www.ChalkStudio.co.in if the product is not received in its original condition, or is received in a damaged or used state. All products to be returned must be notified and shipped to Chalk Studio within 7 Days of Receipt of your order.
We strive to dispatch your product(s) as soon as you place your order with us, hence any requests for cancellation of orders placed should be made immediately by emailing us at email@example.com or calling us at +91-11-4506375 / +91-8447575557. If the order has already been processed or shipped by the time of communication, the cancellation policy for a shipped order will be applicable, i.e., only cases of defective/incorrect product shall be considered.
Please Note: Any product purchased on SALE is non-refundable and non-exchangable.